IGNITE Elite by Amrismailai
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Payment, Subscription & Refund Policy

Draft for legal review. Effective 2026-10-01 · Version 1.1

1. Merchant

[Company legal name — to be completed], commercial register [Commercial register no. — to be completed], tax card [Tax card no. — to be completed], [Registered address, Egypt — to be completed]. For billing questions, contact support@amrismailai.com or [Phone — to be completed].

2. Prices and currency

All prices are shown in Egyptian pounds (EGP) and include VAT where it applies. If you pay with a foreign card, your bank may charge exchange fees.

3. Payment methods

Payments are processed securely by Paymob. You can pay with:

  • bank cards (Visa, Mastercard, Meeza)
  • mobile wallets
  • kiosk or cash payment codes
  • valU and Apple Pay, where available

We never see or store your card number.

4. Plans, term and renewal

  • You can pay for 1 month or 3 months. The 3-month option carries a discount (currently 30%) shown before you pay.
  • A one-time registration fee may apply to your first payment. The amount is shown at checkout; it is not charged again when you renew.
  • Your plan starts when your payment is confirmed and lasts for the months you paid for.
  • We email you a reminder 3 days and 1 day before your plan ends, with a link to renew, and once more on the day after it ends. Automatic card renewal will be offered once it is available; we will tell you before it is switched on.
  • Each plan includes a number of free AI analyses per month (shown in the app). Unused free analyses do not carry over and have no cash value. Extra AI reports can be bought as credits.
  • If you buy through our mobile app on Google Play or the App Store, that store processes the payment under its own terms, and refunds for those purchases are handled by the store.

5. Failed payments

If your plan ends without a renewal (or a renewal payment fails), you get a 3-day grace period. After that your account is paused: you can still sign in and see your history, but new plans and daily messages stop until you pay.

6. Cancelling

You can cancel at any time from Billing in the app. Cancelling stops future renewals, and you keep access until the end of the month you paid for. We don't refund partial months.

7. Refunds

  • We refund duplicate charges, or charges caused by a technical error, in full.
  • First-time subscribers can ask for a full refund within 7 days of their first payment.
  • AI body analysis: if your report can't be produced, you automatically get a refund or a credit. Once a report has been delivered it's final, unless it's defective.
  • Points-based discounts have no cash value.
  • Approved refunds go back to the original payment method, usually within 7–14 business days depending on your bank or wallet.

8. Chargebacks

Please contact us before disputing a charge with your bank; we solve most issues within 2 business days. Your account may be paused while a chargeback is investigated.

9. Price changes

We give you at least 30 days' notice before a price change affects your renewal.

10. Receipts

We email you a receipt after every payment. Your receipts are also available under Billing.